Job description
Fraud and Security Analyst job at Penn Community Bank. Doylestown, PA.
Overview
At the direction of the Director of Fraud & Security, monitor and respond to issues regarding fraud and security.
Responsibilities
• Serves as back up to the Senior Fraud and Security Analyst in their absence.
• Perform daily reviews of fraud monitoring system alerts and internal reports to identify and respond to suspected fraud. Analyze, research, and monitor each threat for potential loss exposure, and follow predefined actions to mitigate any exposure or risk to include escalating to other departments, in collaboration with the Senior Fraud and Security Analyst.
• Participate in all aspects of fraud investigation including the collection and preservation of documents, background material, surveillance, and other evidence.
• Review and respond to reports of suspected fraud and physical security threats from other departments, customers, or outside parties. As needed, escalate to the Director of Fraud & Security.
• Review, analyze and respond to Branch and Customer Care Center online banking customer compromise incidents.
• Perform daily assessments of all suspicious peer to peer digital banking transfers referred to Fraud and Security by Internet Banking and Zelle. Communicate these assessments to other bank departments and customers, noting detected fraud trends, and recommend preventative measures in coordination with the Senior Fraud and Security Analyst.
• Assist with the collection, compilation, and delivery of documents and records in response to external requests for information including subpoenas, summons, and search warrants, as directed by the Senior Fraud and Security Analyst.
• Create and maintain reports related to digital fraud attacks and report metrics weekly and monthly to the Director of Fraud and Security.
• Conduct monthly review and control the intake of all digital access security and fire control changes established at all bank properties. Submit a monthly report to the Director of Fraud and Security referencing these changes and forward to the 24/7 security monitoring service.
• Conduct the annual review of all digital combination access throughout the branch network and provide routine support to the Director of Fraud and Security in deploying and managing changes to vault and safe access throughout the branch network.
• Conduct daily monitoring of set threshold in-clearing checks for fraud.
• Coordinate the daily intake of security help desk tickets for further assignment and resolution.
• Assist the Senior Fraud and Security Analyst in the maintenance and updating of the Fraud and Security Department’s Intranet Hub.
• Keep current with compliance regulations and other laws.
• Other duties as assigned.
Qualifications
Education and Experience
• Bachelor’s Degree or equivalent experience
• Five or more years of banking experience
Skills and Competencies
• Knowledge of computer, Windows server environment, network security systems, hardware, software applications and Information Security procedures
• Thorough knowledge of banking regulations pertaining to Fraud and Security, and Retail Operations
• Knowledge of Bank policies and procedures in fraud, security, lending, deposit operations, and branch operations
• Ability to read, analyze, and interpret legal documents
• Ability to handle multiple projects at one time
• Ability to interact with all levels of staff and management
• Ability to deal with customers effectively
• Excellent interpersonal skills
• Strong problem-solving skills
• Effective communication skills, both oral and written
• Strong editorial skills in English composition, grammar, and proofreading
• Willingness to work flexible hours
• Computer experience with Microsoft Outlook, Word, Excel and Power-Point