The following is a list of essential functions, which may be subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a function.
Attain complete knowledge of products and services, recognize referral opportunities and successfully partner with appropriate business lines including mortgage, wealth, cash management, commercial lending and residential lending
Perform all teller and platform transactions promptly, efficiently and accurately.
Deliver and cross-sell banking products in conjunction with customers' needs through platform interactions and teller line transitions
Assist in the attainment of branch-specific goals in conjunction with bank initiatives and the strategic plan
Provide best in class customer service to customers regarding daily transactions, addressing inquiries, problem resolution and customer follow up in accordance with all bank policies and expectations
Perform outbound sales activities including prospecting and outbound calling to prospective and existing customers, in persona, virtual and via phone.
Maintain a position of trust and responsibility by keeping all customers' business confidential in accordance with bank policy
Operate technology as required
Consistent utilization of the customer management system to document customer and prospect interactions, send referrals and update campaigns.
Education and Experience
Associate's or Bachelor's degree preferred
Previous banking or relevant work experience preferred
Skills and Competencies
Customer service and sales skills
Deposit and loan product knowledge
Ability to handle multiple responsibilities simultaneously
Balanced decision making keeping both customer and company in mind
Strong interpersonal and relationship building skills
Effective selling, cross-selling and referral skills
Microsoft product proficiency and the ability to use core banking systems
Participation in community activities as necessary